At Isha Logistics Global India LLP, we value your privacy and are committed to protecting the personal information shared with us. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, contact us, request a quotation, submit an enquiry, or use our logistics, freight forwarding, customs clearance, warehousing, courier, and transportation services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal, business, shipment, and technical information from customers, website visitors, vendors, partners, and other users.

The information we collect may include:

Personal and Contact Information

Name, Phone number, Email address, Company name, Designation, Address, Billing details, Communication details.

Shipment and Logistics Information

Pickup address, Delivery address, Sender details, Receiver/Consignee details, Cargo type, Package details, Shipment weight, Dimensions, Invoice details, Delivery instructions, Tracking details, Proof of delivery, Shipment status.

Business and Documentation Information

Company details, GST details, Import/Export details, Invoice copies, Packing lists, Customs-related documents, KYC documents, Permits, Declarations, Other documents required for logistics services.

Payment and Billing Information

Quotation details, Invoice records, Transaction references, Payment status, Account-related information.

We do not intentionally collect or store full payment card details on our website.

Website and Technical Information

IP address, Browser type, Device information, Operating system, Pages visited, Date and time of visit, Referral source, Cookies, Website usage data.

Communication Information

Phone calls, Emails, WhatsApp, Enquiry forms, Social media interactions, Advertisements, Other communication channels.

2. How We Use Your Information

We use the collected information for the following purposes:

• Respond to enquiries and provide quotations.
• Arrange air freight, sea/ocean freight, road freight, courier, warehousing and customs brokerage services.
• Manage pickup, transportation, storage, shipment tracking and delivery.
• Prepare shipping documents, invoices and customs documentation.
• Coordinate with transporters, shipping lines, airlines, warehouse partners and customs authorities.
• Provide customer support and shipment updates.
• Process payments and billing.
• Improve our website and customer experience.
• Send business updates and marketing communications where permitted.
• Comply with legal, tax, customs and regulatory obligations.
• Prevent fraud and unauthorized access.

3. How We Collect Information

We may collect information when you:

• Visit our website.
• Fill out contact or enquiry forms.
• Call, email or WhatsApp us.
• Request a quotation.
• Book logistics services.
• Share customs or shipment documents.
• Interact with advertisements or social media.
• Visit our office, warehouse or operational facility.

4. Sharing of Information

We do not sell your personal information.

We may share necessary information with trusted third parties including:

Transporters, Drivers, Warehouse partners, Courier partners, Freight forwarders, Shipping lines, Airlines, Customs brokers, Government authorities, Payment service providers, IT service providers, Legal advisors, Auditors, Insurance providers.

Only the information necessary to complete requested services or legal obligations is shared.

5. Customs, Courier and Shipment Documentation

For customs brokerage, freight forwarding and international courier services, we may process:

Invoices, Packing lists, Identity verification documents, Business verification documents, Tax details, Import/Export information, Delivery instructions, Declarations.

Such information is used only for shipment processing, customs clearance, compliance, delivery, billing, and related logistics purposes.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve user experience.
• Understand website performance.
• Analyse website traffic.
• Remember user preferences.
• Support marketing and remarketing activities.

You may disable cookies through your browser settings, although some website features may not function correctly.

7. Marketing Communication

We may send business updates, service information, promotional offers and follow-up communications related to our logistics services.

You may opt out of marketing communication anytime by contacting:

Email: info@ishalogistics.com

Service-related communications such as quotations, shipment updates and payment reminders may still be sent.

8. Data Security

We implement reasonable technical, administrative and organizational security measures to protect your information from unauthorized access, misuse, alteration or disclosure.

Access is limited to authorized employees, partners and service providers who require the information for business purposes.

While we take reasonable precautions, no internet transmission or electronic storage method can guarantee complete security.

9. Data Retention

We retain information only for as long as necessary to:

• Provide logistics services.
• Meet legal and regulatory obligations.
• Maintain tax and customs records.
• Resolve disputes.
• Maintain business records.

When no longer required, information may be securely deleted, anonymized or archived.

10. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Withdraw consent where applicable.
• Opt out of marketing communications.
• Raise a complaint regarding privacy practices.

To exercise your rights, contact: info@ishalogistics.com

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, tracking systems and partner services.

We are not responsible for the privacy or security practices of third-party websites.

12. Children's Privacy

Our services are intended for businesses and individuals requiring logistics services. We do not knowingly collect personal information from children.

If such information is identified, reasonable steps will be taken to delete it.

13. Legal Compliance

We may disclose information when required by:

• Applicable laws
• Court orders
• Government authorities
• Customs authorities
• Regulatory bodies

Information may also be disclosed to prevent fraud, enforce agreements, resolve disputes and ensure lawful transportation of goods.

14. Changes to This Privacy Policy

Isha Logistics Global India LLP may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, business operations or services.

The latest version will always be published on this page with an updated effective date.

15. Contact Us

For questions, requests or complaints regarding this Privacy Policy, please contact:

Isha Logistics Global India LLP
No.1493, Patel Nanjegowda Layout, Sahakaranagara,
C Block, Bengaluru-560097, Karnataka, India
Email: info@ishalogistics.com